Shipping policy

Production & shipping

Every piece is printed or embroidered to order in the United States. Nothing sits in a warehouse waiting, which is why each one can carry a different name.

Shipping is free

Standard shipping is included in the price on every order, with no minimum, anywhere in the United States. There is no shipping line to be surprised by at checkout.

How long it takes

Correction window: 24 hours after you order, nothing is made, so a typo can still be fixed
Production: 2–5 business days
Shipping: 3–5 business days after that

Plan on 6 to 11 business days from order to doorstep in the contiguous United States. Embroidered pieces sit at the longer end of that range, and Alaska, Hawaii and the territories can take a few days more. If you ask for a proof, production starts when you approve it.

Christmas

Order by December 10 for delivery by Christmas Eve in the contiguous United States, and by December 7 for Alaska, Hawaii, Puerto Rico, the territories and APO/FPO addresses. These dates follow our production partner's and the U.S. Postal Service's published holiday cut-offs, with a margin. Carriers do not guarantee holiday delivery, so earlier is always safer.

More than one parcel

Each piece is made in the workshop that specializes in it, so an order of several pieces — gift sets included — can arrive in two or three parcels, usually a few days apart. It costs you nothing extra, and every parcel has its own tracking number.

Where we ship

Anywhere in the United States — all fifty states, the District of Columbia, Puerto Rico and the other U.S. territories, and APO/FPO addresses. Shipping is free to every one of them.

We don't ship outside the United States for now.

Taxes

Prices do not include sales tax. Where it applies, it is calculated and shown at checkout before you pay. Orders ship within the United States only, so there are no customs duties.